Emotional labor and crisis response : working on the razor's edge
Armonk, N.Y. : M.E. Sharpe, c2012
Abstract/Sommario:
In public administration, rationality is prioritized over emotions, but the authors argue against this view, building off of ten years of research into the way that emotions form an important interface for virtually all public service occupations. They refer to emotional labor as the inner work of bringing out and holding back appropriate and inappropriate emotions in the course of stimulating or stifling emotions in others. This becomes most important in crises, where strong emotions ...; [leggi tutto]
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| Descrizione | Emotional labor and crisis response : working on the razor's edge / Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman. - Armonk, N.Y. : M.E. Sharpe, c2012. - xvii, 173 p. ; 24 cm |
| Note |
Includes bibliographical references and index. - Index contents: Emotional labor as public good and the state as harbor of refuge; A blind spot in public administration theory but not in practice; Human capital issues; Communicating competence and cultivating trus; Who gets the blame? Who gets the credit? Government responsiveness and accountability; Of the people : legitimacy, representativeness, and the difference that gender makes; Professional standards and discretion in crisis response; Reflections on the why, how, and what of emotional labor
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| ID scheda | 19302 |
| Permalink | https://inapp.infoteca.it/?ids=19302 |
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| Biblioteca | Inv. | Sez. | Collocazione | Prestabilità | Stato | Prenotazioni |
|---|---|---|---|---|---|---|
| Biblioteca INAPP | 11762 | CDS - Corrente | CDS 01744 | Ammesso al prestito | A scaffale | Nessuna |